Lifetime Warranty Policy

Lifetime Plating Warranty

We offer a Lifetime Warranty on the plating of all our demi-fine jewellery, so you can wear your favourite pieces freely and confidently, every day.

How to Claim

  1. Click a photo of the tarnished item.
  2. Email care@ellevesa.com with:
  3. Your order number
  4. Photo evidence
  5. A short description of your claim
  6. Self-ship the product to:
    Mahagun Mezzaria, Noida
  7. Share the courier details and AWB number with us via email.

Store Credit Terms

After we receive and inspect your item, you’ll receive Ellevesa Store Credit as per the following:

  • 0–6 months: 50% of invoice value
  • 6–12 months: 25% of invoice value
  • After 12 months: 15% of invoice value

Store credit will be valid for 6 months from the issue date.

Warranty Exclusions

  • Damage or breakage due to regular wear and tear
  • Third-party alterations or resizing
  • Mishandling or damage to zirconia crystals
  • Loss of stones or embellishments
  • Luxury handcrafted sets

Jewellery Care Tips

Ellevesa jewellery is made for everyday wear.
No rules — just wear it your way and enjoy it, every day.

Breakage Warranty

  • We offer a customer-friendly breakage warranty.
  • If your jewellery breaks during use, you can claim 15% of product value as Ellevesa Cash.
  • This credit is redeemable within 6 months for online purchase.