Warranty Policy

Warranty Policy

6-Month Warranty

At ElleVesa, we stand by the quality of our 92.5 sterling silver jewellery. Every piece comes with a 6-month warranty from the date of delivery, covering plating and manufacturing defects, so you can wear your favourites with confidence.

How to Claim

  • Take a clear photo of the tarnished item.
  • Email care@ellevesa.com with:
    • Your Order Number
    • The photo of the item
    • A brief description of the issue
  • Self-ship the product to:
    Da Orizinals, UG-46, Ground Floor, KW Delhi 6 Mall, Shop No. UG-44, NH58 Bypass, Vikas Nagar, Raj Nagar Extension, Ghaziabad, Uttar Pradesh 201003
  • Share the courier AWB number with us via email.

Once the item is received and passes quality check, store credit will be issued as per the terms below.

Store Credit Within the Warranty Period

  • Within 6 months of delivery: 50% of the invoice value

Store credit is valid for 6 months from the date of issue.

Exclusions from Warranty

  • Regular wear and tear
  • Breakage or physical damage
  • Third-party alterations or resizing
  • Mishandling leading to zirconia damage
  • Lost crystals or stones
  • Luxury handcrafted sets

Jewellery Care Tip

ElleVesa jewellery is crafted for everyday elegance. Just wear it your way and let your style shine. No hard rules, just care and confidence.

Breakage Warranty

  • If your jewellery breaks during regular use, you are eligible to claim 15% of the product value as ElleVesa Cash.
  • This credit is valid for 6 months and can be used both online and in-store.