Return & Exchange

Return & Exchange Policy

General Note

Ellevesa aims to provide a smooth and delightful shopping experience. If something isn’t right, we’re here to help.

1) For Non–Lab Grown Diamond Items

Return Policy

  • 2-day return and 10-day exchange policy.
  • If packaging is damaged or poor in condition, refuse delivery and email care@ellevesa.com with your Order ID.
  • We will send a free replacement at no additional cost.
  • If you don’t like the product, raise a return request via your Ellevesa account. Doorstep pickup will be arranged.
  • Offers like Buy 1 Get 1 require all items returned. Partial returns/exchanges are not accepted.
  • For damaged/wrong items, contact care and we’ll handle pickup + replacement.

Partial vs Full Order Returns

  • Partial returns: Store credit to Ellevesa Wallet for future use.
  • Full returns:
    • Prepaid: Refund to original source within 5–7 business days.
    • COD: Refund via bank transfer once details are shared.

Exchange Policy

  • Raise within 10 days of delivery.
  • Customized items are not eligible for exchange.
  • For higher value, coupon code will be issued; pay difference at checkout.
  • For lower value, store credit will be issued.
  • No re-exchange allowed on already exchanged items.
  • No extra discounts on exchanged orders.

2) For Lab Grown Diamond Items

Return Policy

  • 2-day return applicable.
  • Partial returns not allowed; return full order.
  • Mandatory: LGD certificate.
  • Pickup arranged, refund after QC.

Exchange Policy

  • 10-day exchange policy.
  • Pickup arranged by Ellevesa.
  • Post-QC, replacement is dispatched.
  • For higher value items: Pay the difference.
  • For lower value: Coupon code will be issued.

Important Notes

  • Unboxing video is mandatory for claims (missing, damaged, wrong items).
  • Gift boxes are non-returnable & non-exchangeable.
  • Store credit can be used only twice per order.
  • Luxury set returns/exchanges must be requested within 24 hours.
  • Free gifts must be returned with the original item.
  • In-store returns/exchanges need prior appointment.
  • Buy 2 Get 1 offers: all items must be returned.
  • If pickup fails, customer must self-ship.
  • All return requests must be raised via your Ellevesa account.
  • Partial returns will re-calculate discounts on remaining items.
  • Missed deadlines = store credit only (no refund).
  • Keep return proof safe for disputes.

Non-Returnable Items

  • Physically damaged products
  • Items returned after 48 hours
  • Customized or made-to-order items
  • Items from Buy 1 Get 1 / Buy 2 Get 2 offers unless fully returned