FAQs

All silver reacts with air, moisture and chemicals, so 92.5 sterling silver can darken slowly over time. Our pieces are plated, which slows this down a lot. Store each piece in its pouch, keep it away from perfume, water and lotions, and wipe it with a soft cloth after wearing. Plating defects are covered by our 6-month warranty.

Yes. 92.5 sterling silver is 92.5% pure silver mixed with 7.5% other metals, usually copper, for strength. It is the standard for fine silver jewellery because pure 99.9% silver is too soft to hold stones and keep its shape in daily wear.

Our collections feature a mix of natural semi-precious stones and high-quality synthetic gemstones, depending on the design.

Each product has detailed information in its description.

Wherever synthetic stones are used, it's clearly mentioned.

Have a specific query about a product? Reach out to our customer care team for clarity!

Pieces with a rose-gold tone are plated over 92.5 sterling silver. How long the plating lasts depends on:

• How often it’s worn
• Humidity and contact with sweat, water or perfume
• How it’s stored

Plating defects are covered by our 6-month warranty. To keep the finish longer, wipe pieces dry after wearing and store them in their pouch.

Orders are dispatched within 24–48 working hours. Delivery within India takes 3–5 business days; international orders take 18–20 business days depending on the destination.

Yes, shipping is free on all prepaid orders within India.

We offer a 2-day return and 10-day exchange from delivery. Raise the request from your ElleVesa account and we'll arrange a doorstep pickup. Customised items and gift boxes can't be returned. See our Return & Exchange Policy for full details.

Every piece carries a 6-month warranty from delivery against plating and manufacturing defects. Email a photo of the item and your order number to care@ellevesa.com to claim. Regular wear and tear, breakage and lost stones aren't covered. See the Warranty Policy.

Yes. Our Lifetime Buy-Back gives you 50% of the invoice value within 6 months of purchase, 25% between 6 and 12 months, and 15% after 12 months, credited as ElleVesa Cash valid for 365 days. A ₹200 deduction applies if the hallmark certificate is missing. See the Buy-Back Policy.

Wipe your jewellery gently with a soft, dry cloth after each wear. Avoid harsh chemicals, silver dips and ultrasonic cleaners, which can damage plating and stones. Put jewellery on after perfume and make-up, and take it off before bathing, swimming or exercising.

92.5 sterling silver is well tolerated by most people and is a popular choice for daily wear. If you know you react to specific metals, check the product details or email us before ordering and we'll help you choose.

We accept debit and credit cards, including Visa, through Razorpay. All payments are in INR, and prices include duties and taxes.

Email care@ellevesa.com with your order ID, or visit us at KW Delhi 6 Mall, Raj Nagar Extension, Ghaziabad, Uttar Pradesh 201003.